How do I cancel my order?

No worries. If unfortunately you have to cancel your order, please do so within 4 hours of placing the order  an e-mail to casekartindia@gmail.com, because our dispatch is uber-efficient and does not kid around. We will Deliver the same item you will order hence in this situation refund/replace of order will not take place.

In case you have already paid for your order, refunds will be made in the same form that the payment is received within 10 working days from the date of cancellation of order. (As per Bank/Payment gateway norms.)

I wish to change my order. Will it be possible?

You can always update your confirmed order (before the order is processed), but unfortunately you cannot add any more products to your order once the order is confirmed. However, if you wish to make any changes or edits in your order (before the order is processed), please write to us at casekartindia@gmail.com. Our customer care team will have you sorted with all possible customized solutions.

Refund & Replacement Policy : 

As we do not have a reverse pickup facility yet, you are requested to ship the product(s) back to us. Please pack the items securely to prevent any loss or damage during transit. A maximum of Rs. 100 will be refunded to you for this in the form of Reward Points which you can use for future orders.

Please make sure your courier costs do not exceed the amount stipulated above. We recommend using Speed Post as your courier service. Speed Post is a government of India owned entity and has the most widely distributed postal network in India. Please avoid Professional Couriers as much as possible since we have been facing issues with them. Replacement and Refund for any order will not processed without sharing photographic and videography evidence of your faulty product. So please share photo and video evidence before replacement or refund.

Once we have received the products and our internal quality check has been carried out, The product amount will be credited back to your account as reward points. Refund of shipping  charges is not applicable.

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Returns & Replacements Shipping Address:

What products are not eligible for return or replacement?

The following products shall not be eligible for return or replacement:

1. Any product that exhibits physical damage to the box or to the product

2. Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product at the time of delivery.

3. Any product that does not have the UPC (Universal Product Code) along with its original packaging.

Incase of dissatisfactions of product(s) please share some photographic/videography evidence of received product to our Facebook handle.
Once our quality team will check and confirm the issue refund or replacement of product will intiate within 48 hours.

Shipping Charges / Partial COD (Cash on Delivery ) Charges won’t be refunded if you don’t accept the parcel.